Return & Refund Policy
Last updated: January 2026
We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures in accordance with Dutch and EU consumer protection laws.
1. Eligibility for Returns
You have the right to return most products within 14 days of delivery, without providing any reason, as per EU consumer law.
2. Conditions for Returns
- The product must be unused and in original condition
- All tags, labels, and original packaging must be intact
- Proof of purchase or order number is required
3. Non-Returnable Items
- Personalized or custom-made products
- Perishable goods
- Hygiene-related items once opened
- Digital products or downloadable items
4. How to Initiate a Return
To request a return, please contact us through our website within the return period. Once approved, you will receive instructions for sending the product back.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
6. Refund Process
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
7. Refund Timeline
Approved refunds will be processed within 7–14 business days to the original payment method.
8. Late or Missing Refunds
If you have not received your refund after the processing period, please check with your bank or payment provider before contacting us.
9. Exchanges
Exchanges are only available for defective or damaged items, subject to product availability.
10. Contact Us
For any return or refund-related questions, please contact our support team through our website.
